ivr is a telephony technology that can read a combination of touch tone and voice input. It is a simple and effective and will significantly reduce cost and increase efficiency within any company. A typical IVR system has several menus of prerecorded options that the caller can choose from. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what IVR system allow user access to. IVR technology is also used to gather information, as in the case of telephone survey in which the user is prompted to answer question by pushing the number on a touch-tone telephone.
In IVR system caller are given the choice to select option by pressing number. The press of the digit on the telephone keypad sends a DTMF tone to the company host system which than select appropriate response.
IVR allow you to record customize greeting, message and prompts so that when any customer call your company. If you prefer to not use your voice on the IVR, you can pre-record your voice or message that make professionalism easy. IVRs help your customer to solve their own problems and obtained they are searching for without speaking with any layman.
IVRs also make you to prioritize calls based on the caller's value. If all the agents are busy of your company than the caller directed to the front of the waiting queue. IVRs route the caller to the most appropriate department or the agent that is most qualified to meet their needs.
IVRs helps in startups and small companies can use IVRs to make it appear that their company is larger than is actually is. With an IVR your customer will be impressed with your company's professionalism.
Our IVR system reduces your cost per call by letting customer choose the type of help they want.
We "telecom hosting service" assure quality solution on customer side with IVRs. This could help people with the voice response guidance.